Introduction: We at Borland Farmhouse, operating the website “borlandfarmhouse.com”, respect your privacy and are committed to protecting your personal data. This privacy and cookie policy explains how we collect, use, disclose and protect your personal data when you use our website and when you book accommodation at our self-catering accommodation in Scotland. By using our website and/or booking our accommodation you agree to the collection and use of information with this policy.
Data Control: For the purposes of the UK & Scottish data protection laws, the data controller is: Borland Farmhouse, Dumfries Road, Cumnock KA18 4PQ, email borlandfarm99@gmail.com, Nicola Kelso 07772911476
What personal data we collect: We may collect the following categories of personal data: Identity & contact data, your name, title, postal address, email address, phone number. Booking and transaction data: Dates of stay, number of guests, payment/booking details, special requests. Technical data: IP address, browser type & version, operating system, referral source, pages visited on our website, time & date of visits, cookies and device identifiers. Marketing & communications data: Your preferences in receiving marketing from us and/or third parties. If you provide it: Additional information such as dietary requirements, accessibility needs, etc.
How we collect your data: We collect personal data: Directly when you fill in a booking enquiry or contact form on our website. When you correspond with us by email, phone or otherwise. Automatically as you use the website (see cookies section below). For third-party sources (e.g., booking platforms, agents, travel agents, when you are making a booking through them.
Why we use your data (purposes): We use your personal data for purposes including: Processing and managing your booking, stay and payment (performance of contract). Administering our accommodation and website, maintaining our records and accounting. Responding to your enquires and providing customer service. Sending you booking confirmations, pre-stay information, check-in instructions and post-stay communications (including feedback requests). Marketing (only where you have opted-in or where we have a legitimate interest, as permitted by law). Analysing website usage to improve our service and user experience (legitimate interest). Compliance with legal, regulatory or tax obligations.
Legal basis for processing: Under UK/Scottish data protection law (including the GDPR as incorporated into UK law), the legal bases we rely on are: Performance of a contract: When you make a booking, we need to process your data to fulfil our obligations. Legitimate interest: for data analysis, website improvement, marketing (where appropriate) – we ensure you interests and rights do not override our legitimate interests. Consent: Where we sent you marketing communications or use cookies requiring consent. Legal obligation: Where required for law (for example for tax or regulatory requirements).
Who we share your personal data with: We may share your personal data with: Payment processors and banks in order to process payments. Booking platforms or travel agents involved in your reservation. IT and system providers, web hosting providers, analytics services and other service providers acting as data processors. Legal, tax or regulatory authorities where required. We require all third parties to treat your data securely and only process it for the purposes we specify.
International transfers: If we transfer your data outside the UK/European Economic Area, we will ensure that an adequate level of protection is applied (for example through standard contractual clauses or to countries deemed adequate).
Data Security: We have in place appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, disclosure, alteration or destruction. Access to your personal data is limited to those employees, agents or contractors who need access for the purpose described above.
Data Retention: We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected (including for legal, tax or regulatory purposes). For example, we may retain booking records for up to six years to satisfy tax/accounting obligations. We will anonymise or delete data when no longer needed.
Your rights: You have certain rights under data protection law in relation to your personal data: Request access to the data we hols about you. Request the correction of inaccurate or incomplete data. Request erasure of your data (subject to legal/contractual restrictions). Object to processing of your data (for example for direct marketing). Request restriction of processing. Request data portability (in certain circumstances). Withdraw consent at any time (for processing based consent). To exercise any of these rights, please contact us at borlandfarm99@gmail.com. We may ask you to verify your identity before responding.
Cookies & other tracking technologies: What are cookies: Cookies are small text files placed on your device when you visit our website. They help us distinguish you from other users, enhance your experience and improve our website. How we use them: We use different types of cookies. Some are strictly necessary for the website to function; others provide analytics, performance, functionality or advertising features. Examples: Google Analytics cookies to measure website traffic and help us improve our website. Your choices: You can refuse or delete cookies via your browser settings – though this may effect your ability to use some parts of the website. Where we rely on consent for non-essential cookies, you will be offered the choice when you first visit the website. Categories of cookies: Strictly necessary: required for the website to operate (e.g., booking form submission). Analytics/Performance: to track how you use the website, compile statistics (e.g., Google Analytics). Functionality: to remember choices you make (e.g., language or religion). Targeting/Advertising: to deliver advertisements relevant to you and your interests.
Third-party links: Our website contains links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy and cookie policies.
Changes to this policy: We may update this Privacy & Cookie Policy from time to time (for example to reflect changes in services or legal requirements). We will post the updated version on our website and indicate the “last updated” date. Continued use of the website after changes will signify your acceptance of the updated policy.
Contact Us: If you have ay questions about this policy or wish to exercise your rights, please contact us: email: borlandfarm99@gmail.com, Borland Farmhouse, Dumfries Road, Cumnock KA18 4PQ, Tel: Nicola Kelso 07772911476.